Returns Policy

Returns

Only defective or damaged items are eligible to be returned or exchanged. You have to submit a return request to cs@hideandseekstore.com within 7 days from the date of receipt, providing the item's photos for our inspection. No returns will be allowed after 7 days from your receipt date of the items.

All sale and discounted items are not eligible to be returned or exchanged.

Intimate or sanitary goods, personal care items are not eligible to be returned or exchanged.

Once your return request is accepted, you have to return the items in their original condition (items must be unused and unwashed), together with the original packaging (hand tags must be uncut). No returns will be allowed if the hand tags are removed, damaged or lost.

The return procedures vary from country to country, please follow the instructions provided in our email confirmation.

In case of dispute, hideandseekStore reserves the right to make the final decision on all cases. Thank you for your understanding.